Checklist: How Well Are You Looking After Your Temporary Workers?

Temporary workers are the backbone of many industrial and warehouse operations, helping businesses meet demand, maintain productivity, and adapt to seasonal peaks. However, ensuring that temporary workers feel valued and supported is crucial to their performance and retention.

This simple checklist is designed to help companies assess how well they’re looking after their temporary workers, whether hired directly or through a recruitment agency. Use it as a barometer for your workplace culture and as a way to identify areas for improvement. If your answers reveal some gaps, it may be time to reassess how you manage your temp workforce and your relationship with your staffing agency.

1. Onboarding and Training
• Do temporary workers receive a formal induction, similar to permanent staff?
• Is there training provided to ensure they understand their tasks, safety protocols, and the workplace environment?
• Are they introduced to supervisors and team members to help them integrate smoothly?
Why It Matters: Proper onboarding reduces mistakes, boosts morale, and makes temps feel part of the team from day one.

2. Safety and Well-being
• Are temporary workers provided with the same safety gear and training as permanent employees?
• Do they know who to turn to if they experience unsafe working conditions or need assistance?
• Is there a dedicated space for breaks, and are basic amenities (such as clean facilities, water, and a safe work environment) easily accessible?
Why It Matters: A safe, comfortable working environment is key to maintaining worker productivity and reducing accidents or turnover.

3. Communication and Feedback
• Do you check in with your temporary temporary workers to understand their needs, concerns, or feedback on the role?
• Is there a system in place for temps to report issues without fear of repercussions?
• Are they kept in the loop on team goals and updates, so they feel included in the overall operation?
Why It Matters: Open communication fosters a sense of belonging, and offering feedback opportunities helps improve processes and retain good workers.

4. Clear Job Expectations
• Are the duties of your temporary workers clearly defined from the start?
• Are they given realistic timelines and workload expectations?
• Do they know who to report to for guidance or additional tasks?
Why It Matters: Clear instructions and expectations help avoid confusion and increase productivity, reducing stress on temporary workers.

5. Opportunities for Growth
• Do you offer temporary workers opportunities to develop their skills or progress into longer-term roles?
• Are top-performing temps considered for permanent positions within your company?
• Do you encourage your staffing agency to offer training or development programs to improve worker skills?
Why It Matters: Offering growth opportunities not only improves worker performance but also positions your company as a great place to work, attracting better-quality temps.

6. Support from Your Staffing Agency
• Is your recruitment agency providing you with well-matched, high-quality candidates for your needs?
• Do they communicate regularly to ensure the temps they provide are working out for your business?
• Is your agency committed to fair treatment of its workers, offering support and addressing any issues that arise?
Why It Matters: A great relationship with your staffing agency is key to maintaining a high standard of temporary workers, ensuring you’re both on the same page regarding worker welfare.

7. Timely Issue Resolution
• Are you and your agency quick to address any concerns raised by temporary workers?
• Do you have processes in place to handle disputes, pay issues, or complaints efficiently?
• Are performance concerns addressed early, with appropriate feedback given to both temps and the agency?
Why It Matters: Swift problem-solving ensures a smoother workflow, keeps workers happy, and prevents minor issues from escalating.

Your Temp Workforce Barometer: How Did You Score?
If you found yourself saying “no” or “maybe” to several points on this checklist, it might be time to reevaluate how you’re managing your temporary workforce. Providing the best possible environment for your temps isn’t just about compliance it’s about building a productive, loyal workforce that can help your business thrive.

At Premier Placement Services, we work with companies across Staffordshire and Cheshire to ensure their temporary workers are not only well-matched but also well-treated. Our focus on worker satisfaction and retention helps us consistently provide top-tier candidates who contribute to the success of your business.

Is it Time to Reassess Your Staffing Needs?
If you want to improve the way you manage temporary workers or need a staffing agency that cares about both clients and workers, get in touch with us today. We provide staffing solutions tailored to your business, ensuring that your workforce is skilled, reliable, and motivated.

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Chloe Jackson, Recruitment Consultant

Chloe joined Premier Placement in 2022, following a previous role as a customer facing advisor. During her initial probationary period, her willingness to learn and absorb all things recruitment was very impressive, along with her ‘can do’ attitude. Chloe now works alongside experienced consultants within our industrial division and is developing into a team asset.

Chosen Value: Integrity
I would choose ‘integrity’ as it is important to show we can build trust with our clients and employees, creating lifelong relationships. It shows we possess attributes such as accountability, honesty, respect, and loyalty.

 

Daniel Ledwards, Recruitment Consultant

Daniel joined Premier Placement Services in October 2018 as a Trainee Consultant.  After an initial 3-month probation, he impressed everyone with his enthusiasm, attention to detail and professionalism. This led him to be fast tracked into a career within the recruitment industry which he has excelled at ever since.

Chosen Value: Consistency
I like to think I’m consistently honest with both our temps and clients, consistently aiming to place the best quality temps within roles that match their skills and capabilities. I believe in our company mantra “You’re only as good as your last temp!”

#thefuture

John Simpson, Compliance Manager

John joined the Drivers and Logistics Division with a wealth of experience  spanning over 30 years within the transport and logistics sector. Holding a National CPC in Road Transport Management, IOSH and Nebosh health and safety qualifications, his range of skills was a perfect match for Premier Placement Services.

John has an excellent rapport with our drivers. John’s skills, experience and knowledge enables him to put forward the best candidate for the role, and has excellent knowledge of driver compliance training, audits, and the investigation of incidents and infringements.

Working within the fast-paced Drivers and Logistics Division, he is a very hands-on transport professional.  Ensuring compliance and best practice is always adhered to, has propelled Premier Placement’s Drivers and Logistics Division, into a leading supplier of quality drivers resulting in an excellent reputation with our ever-growing number of clients.

Chosen Value: Professionalism
I pride myself on the requirements and responsibilities that my role in recruitment asks of me. Professionalism is at the heart of what I do, from understanding the roles to be filled, to the necessary skills of the right driver, as well as an appreciation of the client’s ethos. Professionalism means to me ensuring the drivers we provide consistently deliver to our high standards of expectation, shift after shift.

Liz Harper, Accounts Administrator

Liz has been the face of Premier Placement Services since 2006 – providing front of house support for the team and visitors to the office. Liz works in a fast-paced environment fielding calls, meeting and greeting, preparing candidates for interviews and keeping client records updated.

Chosen Value: Consistency
“Working within the payroll department I ensure all workers’ details are correctly inputted into government and internal payroll systems.  Eye to detail and a zero tolerance on mistakes ensures people get paid correctly and on time.  I believe I consistently produce these results.”

Anna Hammersley, Accounts Payroll Clerk

Anna joined Premier Placement Services as a Payroll Clerk.  She is responsible for the payroll processing system, issuing pay and pay-related information to workers, collecting weekly timekeeping data, ensuring all weekly paid staff receive accurate and timely payments.

Anna has an excellent ‘can do’ attitude, an eye for detail and a bubbly personality to match making her the perfect Premier Placement fit.

Chosen Value: Integrity
I believe that being honest and having strong moral principles promotes open and honest relationships in business and life building foundations of trust.

Steven Bowler, Recruitment Consultant

Steven joined Premier Placement from after 24 years within mobile phone retail. The experience of having recruited staff throughout his career and looking after high-volume accounts for national companies, made his transferrable skills into the recruitment industry a total asset. Steven has a passion for customer excellence to succeed in a fast- paced industrial operation so he exceeds expectation.

Chosen Value: Consistency
‘Having run my own business for over 20 years, I would like to think I have carried forward the high standards that clients and candidates need from a company. I treat the business as if it was my own and always want what’s best for the business and like to think I represent the company in an approachable and professional manner.”

Simon Arnold, Operations Manager

Simon has been with Premier Placement Services since 2016. After successfully managing our Industrial and Driving divisions, he has naturally progressed to the role of Operations Manager.Simon continuously develops our services for our established client base, ensuring the smooth running of the business. He engages, coaches, and supports a team of highly trained consultants, delivering consistent recruitment excellence.Chosen Value: Integrity Integrity is my pick as I think it is one of my greatest assets and it never fails. It is the most important ingredient for client relationships which I am passionate about and all my clients know what they get with me.

Craig Hammersley, Industrial Regional Manager

Craig is a very experienced recruitment professional having worked in the recruitment industry with Premier Placement Services for more than 20 years. Matching the right candidate to the right job is his everyday obsession, something very few recruiters get consistently right.  Craig stated the importance of detailed interviewing, character assessment, skills testing and candidate referencing which makes clients and candidates choose Premier Placement Services over other agencies, time after time.

Chosen Value: Integrity
We pride ourselves on being honest and honourable, with everyone we do business with, leading to lasting relationships and unfaltering results. Building trust is a key component to lasting business relationships and is a major factor of continuing dialogue with clients who give us repeat business based on the integrity of who they are dealing with.

Tim Evans, Industrial Regional Manager

Tim joined Premier Placement in 2003, having previously worked in a heavily regulated customer services managerial role, thus proving an instant hit with both clients and candidates alike.

Trained to the highest standards within recruitment practise, Tim is a valuable asset to the success of Premier Placement Services. Now managing our industrial division, he mentors new recruits, and his clients welcome his advice along with his intuitive recruitment solutions.

Chosen Value: Professionalism.
I have been here 2 decades and always work to get the best fit for both client, temp and Premier Placement Services.

Jo Jeneson, Accounts Manager

Jo joined Premier Placement Services in 2008, initially as a Commercial Consultant. She’s now moved behind the scenes into her current role where she is responsible for both the payroll and accounting functions of the business. By gaining a full understanding of all aspects of the business she is perfectly placed to ensure the clients’ accounting process runs as smoothly as their recruitment programme.

Chosen value: Integrity.
I pride myself on my honesty and truthfulness in my work process.  Working within our Accounts Department, it is imperative to be honest and transparent, whilst maintaining high standards and results. I feel honesty is crucial in both our business and personal life.

Ria Harper, Finance Manager

Ria is responsible for the day-to-day accounting functions whilst maintaining a healthy back office function. Applying her enthusiasm for efficiency and accuracy ensures the clients accounting process runs seamlessly.

Chosen value: Consistency
Being consistent in your work can help you build a reputation as a reliable and trustworthy professional. You can do this by consistently delivering high-quality work and meeting deadlines.

Jonathon Harper

Just short of 30 years’ experience in the recruitment industry, Managing Director Jonathan puts customer service excellence at the heart of everything that Premier Placement Services does. Since founding the business in 1996, his ethos has always been to ‘place the right person for the job’ rather than just placing ‘anyone that happens to be available’. He firmly believes that this is the key to the success of the business. ‘We are only as good as our last placement’ are the words that Jonathan believes sets the company apart from others. His approach to providing unrivalled customer service, support, supplying the most talented candidates for each position and developing on-going relationships with both candidates and clients remain the core values to the business.

 

Chosen Value: Integrity
Integrity involves being honest and honourable, as well as treating people with respect. I believe if you naturally do this then it builds mutual trust and genuine, lasting relationships. This has been my experience with my team, two employees have been with me for 20 years, when other agencies have staff retention issues. Similarly, some of our clients have been with Premier Placement since our beginning, I think this demonstrates why integrity has been fundamental to our success.